Privacy Policy
Privacy Policy | سياسة الخصوصية
Effective Date: April 2025 Last Updated: April 2025 Website: store.gamingpcdubai.com
At Gaming PC Dubai, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect | المعلومات التي نجمعها
We collect information that is necessary to process your order, provide support, and improve your experience. This includes:
👤 Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
💳 Payment Information
- Payment details are processed securely by trusted third-party payment providers
- We do not store your full credit or debit card details on our servers
- We only retain your order reference number and payment confirmation status
🌐 Technical Information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on site
- Referring URL
We only collect information that is strictly necessary to serve you and operate our store.
2. How We Use Your Information | كيف نستخدم معلوماتك
We use your personal information for the following purposes:
| Purpose | Details |
|---|---|
| 📦 Order Processing | To confirm, prepare, and deliver your order |
| 🚚 Delivery Coordination | To share your address with our courier partners |
| 💬 Customer Support | To respond to your queries and resolve issues |
| 📧 Order Updates | To send confirmations, invoices, and tracking info |
| 🔒 Fraud Prevention | To detect and block suspicious or unauthorized transactions |
| 📊 Website Improvement | To analyze usage and enhance your browsing experience |
| 📣 Marketing (Optional) | To send promotional offers if you have opted in |
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Payment Processing | معالجة الدفع
All payments on Gaming PC Dubai are processed through secure, PCI-compliant third-party payment gateways.
- 🔒 We use 256-bit SSL encryption for all transactions
- 🔒 3D Secure (OTP) authentication is applied where supported
- 🔒 Your full card details are never stored on our servers
- ✅ Only your order reference number and payment confirmation status are retained by us
For BNPL payments via Tabby or Tamara, their respective privacy policies also apply. Please review them on their official websites.
4. Sharing of Information | مشاركة المعلومات
We only share your information with trusted third parties who are essential to operating our store:
| Third Party | Purpose |
|---|---|
| 🚚 Courier / Shipping Partners | To deliver your order to your address |
| 💳 Payment Processors | To securely complete your transaction |
| 🛒 E-commerce Platform (WooCommerce) | To manage orders, accounts, and checkout |
| 📊 Analytics Providers | To understand website traffic and performance |
| 🛡️ Fraud Prevention Services | To detect and prevent unauthorized activity |
All third-party service providers are contractually required to protect your information and may only use it for the specific purpose we have engaged them for.
We do not share your data with:
- ❌ Advertisers or marketing networks (without your consent)
- ❌ Other e-commerce stores
- ❌ Any party outside the UAE without adequate data protection in place
5. Cookies | ملفات تعريف الارتباط
Our website uses cookies to enhance your browsing experience and store preferences.
What cookies we use:
| Cookie Type | Purpose |
|---|---|
| 🛒 Essential Cookies | Keep items in your cart, maintain your session |
| 🔐 Security Cookies | Protect against fraud and unauthorized access |
| 📊 Analytics Cookies | Understand how visitors use our website |
| ⚙️ Functional Cookies | Remember your language and preferences |
| 📣 Marketing Cookies | Show relevant offers (only if opted in) |
Your Cookie Choices:
- You can disable or manage cookies through your browser settings at any time.
- Disabling essential cookies may affect your ability to place orders or use certain features.
6. Data Retention | الاحتفاظ بالبيانات
We retain your personal information only for as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order & Transaction Records | 5 years (for legal and accounting purposes) |
| Account Information | Until account deletion is requested |
| Marketing Preferences | Until you unsubscribe or withdraw consent |
| Technical / Log Data | Up to 12 months |
Once the retention period expires, your data is securely deleted or anonymized.
7. Data Security | أمان البيانات
We take the security of your personal information seriously. Our security measures include:
- 🔒 256-bit SSL Encryption — all data transmitted is encrypted
- 🔒 3D Secure Authentication — OTP verification on transactions
- 🔒 Secure Hosting Infrastructure — protected servers and access controls
- 🔒 Limited Access — only authorized personnel can access customer data
While we apply industry-standard security measures, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
8. Your Rights | حقوقك
Under applicable privacy laws, you have the right to:
- 👁️ Access — Request a copy of the personal data we hold about you
- ✏️ Correction — Request correction of inaccurate or outdated information
- 🗑️ Deletion — Request deletion of your personal data (subject to legal obligations)
- 🚫 Opt-Out — Unsubscribe from marketing communications at any time
- 📦 Data Portability — Request your data in a structured, readable format
To exercise any of these rights, contact us at:
| Contact | Details |
|---|---|
| support@gamingpcdubai.com | |
| 📞 Phone / WhatsApp | +971 56 744 0970 |
| 📞 Phone / WhatsApp | +971 50 613 6187 |
We will respond to your request within 7 business days.
9. Children’s Privacy | خصوصية الأطفال
Our website and services are intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.
10. Third-Party Links | روابط الطرف الثالث
Our website may contain links to third-party websites (e.g., Tabby, Tamara, courier tracking pages).
Gaming PC Dubai is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing any personal information.
11. Changes to This Policy | التغييرات على هذه السياسة
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal or regulatory requirements
- Improvements to our services
How we notify you:
- Updated policy will be posted on this page with a new “Last Updated” date
- Significant changes may be communicated via email
Continued use of our website after updates constitutes your acceptance of the revised policy.
12. Contact Us | تواصل معنا
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
| 🏢 Company | Gaming PC Dubai |
| 📍 Location | Dubai, UAE |
| 🌐 Website | store.gamingpcdubai.com |
| support@gamingpcdubai.com | |
| 📞 Phone | +971 56 744 0970 |
| 📞 Phone | +971 50 613 6187 |
Gaming PC Dubai — Trusted Gaming Hardware, Delivered Across the UAE 🇦🇪