Terms & Conditions | الشروط والأحكام

Effective Date: April 2025 Last Updated: April 2025 Website: store.gamingpcdubai.com

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing or purchasing from Gaming PC Dubai, you agree to be bound by the terms outlined below.

1. About Us | من نحن

Gaming PC Dubai is an online store based in Dubai, United Arab Emirates, specializing in:

• 🖥️ Custom-Built Gaming PCs
• 🖥️ Pre-Built Gaming PCs
• 🔧 PC Components & Upgrades
• 🎮 Gaming Accessories & Peripherals

2. Orders & Acceptance | الطلبات والقبول

All orders placed through our website are subject to product availability and payment confirmation.

Order Process:

1. Place your order through our website.
2. You will receive an Order Confirmation Email within a few minutes.
3. Our team reviews and processes your order within 1 business day.
4. You will receive a dispatch notification with tracking details once shipped.

We Reserve the Right To:

• ❌ Cancel or refuse orders due to pricing errors or system glitches
• ❌ Cancel orders flagged as suspected fraud or unauthorized activity
• ❌ Refuse orders that cannot be fulfilled due to stock unavailability

In the event of cancellation by Gaming PC Dubai, a full refund will be issued to your original payment method within the standard refund timeline.

3. Pricing & Payments | الأسعار والمدفوعات

• All prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated.
• Prices are subject to change without prior notice due to market fluctuations or supplier costs.
• Once your order is confirmed, the price at the time of purchase is locked in.

Payment Methods Accepted:

Payment Security:

• 🔒 All transactions are secured with 256-bit SSL Encryption
• 🔒 3D Secure (OTP) Authentication is applied for card payments
• 🔒 We do not store your full credit or debit card information
• ✅ Orders are processed only after successful payment authorization

4. Custom PC Orders | طلبات الكمبيوتر المخصص

Custom-built PCs are subject to additional terms due to the nature of the build process:

You will be notified immediately if any component causes a build delay, with options to wait, substitute, or cancel before assembly begins.

5. Shipping & Delivery | الشحن والتوصيل

We deliver across all seven emirates of the UAE.

Key Shipping Terms:

• Shipping fees are displayed at checkout before payment.
• Customers must provide accurate and complete shipping details.
• Gaming PC Dubai is not responsible for delays caused by third-party courier services.
• Re-delivery fees (AED 30–50) may apply if a package is returned due to an incorrect address.
• Inspect your package immediately upon delivery and report any damage within 24 hours.

For full shipping details, please refer to our Shipping Policy.

6. Returns & Refunds | الإرجاع والاسترداد

We are committed to your satisfaction. Returns and refunds are subject to the following:

Return Eligibility:

• ✅ Return request submitted within 7 calendar days of delivery
• ✅ Product is unused, unsealed, and in original packaging
• ✅ All accessories, manuals, and proof of purchase are included
• ❌ Custom-built PCs are not eligible for return unless a manufacturing defect is confirmed
• ❌ Opened software or digital products are non-returnable

Damage & Defect Reporting:

Refund Timelines:

Refunds are issued to the original payment method only. For full details, refer to our Refund & Returns Policy.

7. Warranty | الضمان

All products sold by Gaming PC Dubai come with a manufacturer's warranty unless otherwise stated.

Warranty Terms:

• Warranty coverage varies by product and brand.
• Customers must provide proof of purchase for all warranty claims.
• Warranty repairs may take 14–18 business days depending on the manufacturer or service center.

Warranty is VOID If:

• ❌ Physical or accidental damage has occurred
• ❌ Liquid damage is detected
• ❌ Product has been subjected to electrical surge damage
• ❌ Unauthorized modifications or repairs have been performed
• ❌ Improper installation or misuse is identified

For warranty claims, contact us at support@gamingpcdubai.com with your order number and photos/videos of the issue.

8. Product Information | معلومات المنتج

We make every effort to ensure that product descriptions, specifications, images, and pricing on our website are accurate and up to date. However:

• ⚠️ Minor specification variations may occur between product listings and actual units.
• ⚠️ Typographical errors in pricing or descriptions may occur; we reserve the right to correct them.
• ⚠️ Product colors may appear slightly different due to screen calibration and display settings.
• ⚠️ Stock availability is updated regularly but may not reflect real-time inventory.

If you have questions about a specific product before purchasing, contact our team — we are happy to verify specs for you.

9. Limitation of Liability | حدود المسؤولية

To the maximum extent permitted by applicable law, Gaming PC Dubai shall not be liable for:

• ❌ Indirect, incidental, or consequential damages
• ❌ Loss of data, revenue, or business profits
• ❌ Damages resulting from third-party courier delays
• ❌ Any damages arising from misuse of purchased products
• ❌ Losses resulting from unauthorized access to your account

Our total liability in any dispute shall not exceed the amount paid for the specific product or order in question.

10. User Conduct | سلوك المستخدم

By using our website, you agree not to:

• 🚫 Use the website for any fraudulent or illegal purpose
• 🚫 Attempt to hack, disrupt, or compromise our website or servers
• 🚫 Submit false or misleading information during checkout or support
• 🚫 Exploit pricing errors or system glitches for unauthorized discounts
• 🚫 Engage in unauthorized bulk purchasing or reselling without prior agreement
• 🚫 Use bots or automated systems to place orders

Violations may result in immediate account suspension, order cancellation, and legal action where applicable under UAE law.

11. Intellectual Property | الملكية الفكرية

All content on Gaming PC Dubai — including but not limited to:

• Logo and brand identity
• Product images and descriptions
• Website design and layout
• Written content and marketing materials

...is the intellectual property of Gaming PC Dubai and may not be copied, reproduced, or distributed without prior written permission.

12. Privacy | الخصوصية

Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

By placing an order, you confirm that you have read and agreed to our Privacy Policy.

13. Governing Law | القانون المعمول به

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising from your use of our website or purchases shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Changes to Terms | التغييرات على الشروط

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

• Updates will be posted on this page with a revised "Last Updated" date.
• Continued use of our website after changes constitutes your acceptance of the updated terms.
• For significant changes, we may notify customers via email.

15. Contact Us | تواصل معنا

For any questions or concerns regarding these Terms & Conditions:

Gaming PC Dubai — Trusted Gaming Hardware, Delivered Across the UAE 🇦🇪