1. Shipping Coverage

We currently deliver across the United Arab Emirates (UAE).

For international shipping inquiries, please contact us before placing an order at:
support@gamingpcdubai.com

2. Order Processing Time

All orders are processed after successful payment confirmation.

  • Standard products: Processed within 1–2 business days

  • Custom-built PCs: Processing and assembly time varies depending on component availability

Orders are not processed on weekends or UAE public holidays.

If there is a delay due to stock availability, customers will be notified via email or phone.

3. Delivery Time

Estimated delivery time within the UAE:

  • Standard products: 1–5 business days

  • Custom-built PCs: Delivery time begins after build completion

Delivery times are estimates and may vary due to:

  • Courier delays

  • Public holidays

  • High order volume

  • Unforeseen circumstances beyond our control

We are not responsible for delays caused by third-party courier services.

4. Shipping Charges

Shipping fees (if applicable) are displayed at checkout before payment confirmation.

We may offer free shipping promotions on selected products or orders.

5. Order Tracking

Once your order has been shipped:

  • A tracking number will be sent via email or SMS (if available)

  • Customers may track their shipment directly through the courier provider

6. Incorrect Address Information

Customers are responsible for providing accurate and complete shipping details.

Gaming PC Dubai is not responsible for:

  • Delays caused by incorrect addresses

  • Failed delivery attempts due to customer unavailability

Additional charges may apply for re-delivery if the package is returned to us due to incorrect information.

7. Delivery Inspection

Upon receiving your order:

  • Please inspect the package immediately

  • If the package appears damaged, report it within 24 hours of delivery

  • Take clear photos of the packaging and product (if damaged)

Failure to report damage within 24 hours may affect claim eligibility.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe:

We will coordinate with the courier service to investigate the issue.

9. Contact Information

For shipping-related inquiries, contact:

Gaming PC Dubai
Dubai, United Arab Emirates
Email: support@gamingpcdubai.com